Computer systems down from London, Washington and Paris — GLOBAL AIRPORT MELTDOWN

Janie Parker
Сентября 29, 2017

Global media reported that a software issue has caused check-in delays at several airports worldwide, and booking problems for many airlines.

Problems started about 11:30am United Kingdom time at airports including London Heathrow, London Gatwick, Singapore, Johannesburg, Zurich, Melbourne, Washington and Paris. The outage affected more than 130 airlines who all use the system to help manage flight reservations and luggage services.

Norwegian Air, South African Airways, Singapore Airlines and Air France also confirmed issues to El Reg. As a result of the incident, customers experienced disruption to certain services.

Such network problems are not at all unusual, but they're usually confined to specific airlines and airports.

Amadeus competes with Sabre Corp and Travelport Worldwide, with the Spanish company the dominant provider of bookings systems in Europe.

A spokesman for Gatwick airport said just "a couple" of its airlines were affected - without identifying which - and that the systems were only down for a couple of minutes before being resolved.

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"Heathrow said it was causing "intermittent" problems, but that passengers were still able to check-in, 'although the process may take slightly longer than usual'".

Many airlines like British Airways, Southwest Airlines, Qatar Airways and Qantas replied to the beleaguered travelers and tried to pacify them.

Gatwick Airport said there had been "do delays".

"Amadeus regrets any inconvenience caused to customers". That action is ongoing with services gradually being restored.

One passenger tweeted saying: "If your entire system is down at REAGAN airport in DC, does that mean the planes aren't leaving on time?"

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