A Twitter Employee 'Inadvertently Deactivated' Trump's Account on Last Day at Work

Janie Parker
November 4, 2017

In a similar incident last November, Twitter Chief Executive Jack Dorsey's account was briefly suspended as a result of what he said was an internal mistake.

"Through our investigation we have learned that this was done by a Twitter customer support employee who did this on the employee's last day", it said.

Jackson Shaw, senior director of products for One Identity, said via email that the insufficient protection of Trump's Twitter account points out potentially endemic security oversights at the company. "We are continuing to investigate and are taking steps to prevent this from happening again". Trump says the service allows him to get his message out to his supporters without the filter of the media, but it's also allowed him to circumvent his own staff.

"My Twitter account was taken down for 11 minutes by a rogue employee", Trump wrote from his restored account early Friday morning, making light of the brief Thursday evening outage that vexed many of his millions of followers. Twitter's rules let the company suspend accounts for violent threats, gender-based attacks and other forms of abuse and harassment.

President Donald Trump's Twitter page. The newspaper added: Twitter customer support cannot, however, access customers' private direct messages, nor can they tweet on behalf of other users. "Lone employees shouldn't be able to change statements from the President".

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Jaffer said Friday that "love it or hate it, the account has become an important source of news and information about the government" and Trump's tweets "often shed light on official decisions and policies - and even when they don't, they shed light on the temperament, character, and motives of the person most responsible for them".

Another person familiar with Twitter operations, speaking on condition of anonymity, said employees now can not post from a user's account, change or even view a user's password, which is encrypted.

Twitter initially posted a statement saying the "account was inadvertently deactivated due to human error by a Twitter employee".

Sean Edgett, Twitter's general counsel, told the U.S. Senate in a recent hearing that the platform has hid tweets containing hashtags that were unfriendly to Clinton from searches. "I guess the word must finally be getting out-and having an impact".

Twitter has come under fire from critics who say the company should banish Trump for violating its terms of service. While plenty of people on social media regarded that as a period of great delight and hailed the employee as a hero, Twitter wasn't amused. All three companies have agreed they could have better during the election.

Other reports by TheDailyFarc

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