HP Recalls 50000 Laptop Models After Battery Fires, Melting Incidents

Lynne Hanson
January 6, 2018

HP has announced a recall on batteries in select notebook and mobile workstations sold in recent years.

To check to see if the battery in your HP computer is affected by the recall, users should immediately visit a special HP website, www.HP.com/go/batteryprogram2018 to check the status of their computer batteries. This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations. The technology company is providing free battery replacements.

These batteries have the potential to overheat, posing a fire and burn hazard to customers.

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The batteries were shipped in the computers and workstations sold from December 2015 through December 2017 for approximately $300-$400. The website also has instructions for customers to initiate the validation utility to check their battery and what to download if their battery is included in the recall. Numerous batteries, however, are internal to the notebooks and mobile workstations, meaning a technician's services will be necessary to replace them. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries". As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement. When enabled on an affected system, the battery will be discharged and then can't be charged (at least without disabling the safety mode).

The company recommends that users quickly check their machines and install the BIOS update if the device uses one of the affected batteries.

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